VERBIAGE FRIDAY!: tools for weekend negotiations with brokers on the other side of the table...
The difference between being assertive and arrogant is in the delivery of the message. When we communicate, the experience for our colleagues and clients is impacted more by our tone and body language than our choice of words. Those two components make up for 93 percent of how we are received. Only 7 percent of the experience of dialoguing for our target audience is said to be a result of what we say . Does that mean we can use condescending language with a smile and expect to have a favorable response? No. : ) With a snarky tone and a smile...we are almost always piloting the passive aggressive plane to "destination confrontation". No… Confrontation Island is not where you want to find yourself landing your client passengers. It is not a vacation spot, and there are far more arrivals than connecting departures. In order to avoid the productivity killer Island of Confrontation in a deal, we have to navigate our route carefully. ...