Posts

Manners

Manners are free to acquire. Also, once acquired they require you do less verbal convincing that you are a professional person. They are an investment in your own respect for what you do. Paid through your effort. Visible, and scarce... Making it easier for you to stand out amongst your competition if you have them. Considering the majority of how we communicate is interpreted non-verbally... Manners are important to what your image represents about what you might say verbally. Consequently, you may not get a fair chance at being heard if you do not make a good impression visually. Our lives are fast paced. Because of that, we "cut" out certain things that we deem less worthy of our time. But if you want to stand out as an individual who should be picked over another to do business with... You have to actually stand out. You. It doesn't matter if the world standard for looking a...

Talking to a narcissist

There is more than one type of narcissistic personality. Understanding which type you are involved with can greatly help how you are able to work with them. One type is the Vulnerable Narcissist. A Vulnerable Narcissistic person has a egotistical outer shell, but beneath is a more insecure person than you would expect. As humans we have a lot of defense mechanisms we cultivate in order to protect our vulnerability. Vulnerable Narcissists tend to take this to an extreme. Insecurity is handled by the vulnerable narcissist by creating an exterior facade that emulates characteristics of power and control. The tricky part is in determining if the person is vulnerable under that hard exterior sheath, or if they actually are internally a mirror reflection of the outside. The answer is usually reviled in how they respond to attempts to connect with them via the use of empathy as a discovery tool. For example: if a person has indicated it is “my way or the hi...

Endurance 101:

Image
Sometimes you feel like you are one let down away from a breakdown. It can feel much like control is slipping out of your hands. And there is this desperate need to grip something. The feeling of needing to hold on tight to something. Control was never in your hands. Total control over an outcome is an illusion. The only real control we have is in the way we react to situations. The way to train your reaction is to work on your perception of what goes on around you. Grab onto gratitude. Somewhere someone wishes your biggest problem was their smallest problem. This reminds you that you are blessed. But then some time passes and... Sometimes you feel like if someone asks you to help them talk through another "silly" problem you may lose your mind. Grab onto gratitude. Somewhere someone wishes they could be even a fraction as social and comfortable telling someone they desperately need help. This reminds you that you ar...

Great Expectations: Intensive Verbiage for clients with bad previous experiences!

Image
Post Traumatic Disappointment Disorder:  a made up term that describes a very real situation for a lot of us. Some clients come into the interview with baggage from a previous experience. That baggage will set the tone for your current relationship unless you re-set the stage. Most bad experiences are a result of someone or everyone in the partnership not ever fully understanding each other. When you know where you and your client stand on main issues, it serves as the foundation of the partnership. Disappointment is a high risk without this beginning clarity. Trust and disclosure work by one building up the other.  Demystifying how you do business will eliminate future conflicts. Promote yourself to every client as if they were a bank buying into your business plan. Make them want to give you a loan for your plan. They are investing in you. And so, giving them projected results is not enough. Tell them how you get those results....

Wishing for "do overs" ....

Image
You get "do overs" in life. All the time. It is a misconception that you won't get them. It is a misconception because we are used to hearing: "if I could go back in time I would do things so differently" But you do not need to bend time. The only possible way to repeat the past is to make the same past mistakes in your future. So just make a change. Even fractional changes will do. Making Small adjustments each time. Learning from the situations you would approach differently. There will always be another situation in the future you can apply that wisdom too. It is as close to a "do over" as you or I will ever get. Every passing moment is another chance to turn future outcomes into success stories. If you couldn't deliver the outcome a client wanted... It is in the past. But please do not dwell. Your future clients need confident you. They need the wiser and resilient you. They NEED you to help them with ...