This is the talent of all talents in Real Estate...
Verbal communication will
always run the risk of being misinterpreted.
Misinterpretation is an
assumption by one persons attempt to make a full story out of another person’s unfinished or unheard story.
The best way to prevent
misinterpretation is to speak clearly and be mindful of all possible
perspectives.
This is the talent of all talents in Real Estate.
Juggling a multitude of
client perspectives without misunderstandings.
Making it a point to not draw conclusions from statements
that lack detail because you recognize that is what creates an assumption.
Assumptions usually occur
from a lack of information that we
take upon ourselves to fill in with similar situations from our past.
Not listening is the main
cause of lacking information.
A failure to ask clarifying questions
is the other.
Here is what happens in the
human brain when someone is talking to us:
Unless we the Real Estate
agent focus with intent to hear all,
we will only hear the things that we consider important to us.
When we should be listening to what is
important to them.
Thinking about us instead of them leads to reacting prematurely to only a portion of the other
persons point.
The point that triggered an “us” thought...
Thereby, missing the point.
Example: something a client
says triggers a priority to us and we
get busy trying to fix the concern rather than listen to why this is a concern.
If you do not stick with listening long enough to
understand why a person feels the way
they do, how will you ever understand their perspective?
And if you cant connect with
a client perspective, how can you expect to be trusted?
Trust does not always have to
mean agreement, but it will always
start with making an attempt to understand.
When we understand, we
respond rather than react.
We get their point.
And they feel their point meaning something to us.
You may not always be able to
understand, but it is one of the few efforts you can make in life where You can
still get points for trying.
Make it known that you would
rather fail at multiple attempts to try and understand your client’s
perspective, than to ever assume or
give them your half effort.
That is how loyalty is built.
Making people feel understood.
Making people feel understood.
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