Now Accepting: all accountability

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Constant growth is about staying open minded about what you are capable of accomplishing.
When you say things like: “that is not my job” you may feel like you are escaping the blame for something that has been neglected…
In those moments you recognize that something was done below average, and the person complaining to you is looking for someone to take ownership.
Your inclination to say: “that is not my job” comes from not wanting the person complaining to think less of you for such an obvious fumble in their service experience.
And it might work.
The person might conclude it isn’t your problem.
I still think you missed an opportunity. 

Most people are not looking for someone to take the blame more than they are looking for someone to acknowledge their bad experience.
When you say: “that is not my job” you have limited your empowerment.
It is like saying: “I do not have it with in my power or talent to do anything about that obvious service blunder”.
Ownership is highly admirable.
Taking accountability for recognizing a flaw in the system is close to being heroic in the service world.
It can be terribly intimidating to say you recognize something is wrong in a supposedly working system. 
Changing a flaw in the system for the greater good of the consumer is a phenomenal growth opportunity for your brand.
It is uncomfortable to push yourself into taking responsibility for outcomes that went wrong.
The discomfort of anticipating the assumed reaction of the disgruntled person in front of us is the reason we try and avoid acknowledging the persons bad experience.
But avoiding discomfort does not change that it exists.
And if you do not take the opportunity to be the change the consumer seeks then someone else will.
Someone else will acknowledge the consumers concern.
Someone else will partner and transition that bad situation into 4 referrals.
It may not be your job on paper to right a current wrong.
Make it your responsibility to yourself to be the kind of person that is more than an outline of skill sets.
Do not limit yourself by saying: “It is not my job”.
Growth is so much more that doing better on your tax return every year.
Push your own boundaries for what you are comfortable doing well.
The further out those boundaries go the more people that you are qualified to work with will increase.
If you focus on growing as a professional the tax return numbers will follow suit.
It isn’t pre-planned avoidance of obvious obstacles that wins the race…
It is the empowerment of knowing you are capable of overcoming them as they appear.
Conditioning yourself to accept the challenge.   

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