ATTENTION DECODED

The difference between being assertive and arrogant is in the delivery of the message. When we communicate, the experience for our colleagues and clients is impacted more by our tone and body language than our choice of words. Those two components make up for 93 percent of how we are received. Only 7 percent of the experience of dialoguing for our target audience is said to be a result of what we say . Does that mean we can use condescending language with a smile and expect to have a favorable response? No. : ) With a snarky tone and a smile...we are almost always piloting the passive aggressive plane to "destination confrontation". No… Confrontation Island is not where you want to find yourself landing your client passengers. It is not a vacation spot, and there are far more arrivals than connecting departures. In order to avoid the productivity killer Island of Confrontation in a deal, we have to navigate our route carefully. ...

Constant growth is about staying open minded about what you are capable of accomplishing. When you say things like: “that is not my job” you may feel like you are escaping the blame for something that has been neglected… In those moments you recognize that something was done below average, and the person complaining to you is looking for someone to take ownership. Your inclination to say: “that is not my job” comes from not wanting the person complaining to think less of you for such an obvious fumble in their service experience. And it might work. The person might conclude it isn’t your problem. I still think you missed an opportunity.   Most people are not looking for someone to take the blame more than they are looking for someone to acknowledge their bad experience. When you say: “that is not my job” you have limited your empowerment. It is like saying: “I do not have it with in my power or talent to do anythi...

Perfect timing will not be the reason for your success. The odds are not in your favor. Not for you and not for 99.98% of the population. You will wait forever if you think the thing preventing you from getting more of what you need is a matter of timing. You have to use time. Use it as a tool that will work for you and not as an excuse for not trying to change the situation. Time doesn’t increase in value as it passes. When moments pass they are gone. Winning happens in the moment you decide to not wait on perfect circumstances. Yes this is easier said than done. That is why most people are not out there trying to do anything. Most people don’t go out and be the cause of change because change feels uncomfortable… But Opportunities happen in the moment you seize them. It is you taking advantage of time that will make it perfect timing. Every shift in the economy starts somewhere—every bu...

  Grit is something you can recognize as present in a persons personality. They are resilient people— the Gritty . Embodying both perseverance and passion. Never let failure win in any permanent way. These people having the mental fortitude to get back up after repeatedly being knocked down. To possess Grit means to be both tenacious and ambitious. If Grit had a slogan it would be: “hard work can beat talent”. Grit is considered one of the personality traits found amongst the most successful people. Psychology is usually helpful in telling us about human behavior. But Grit is considered a non-cognitive trait  by most accounts.  So we do not know where Grit comes from. Not knowing where something comes from makes it hard to reproduce. Luckily, I do not think we need to. I look at Grit as if it is a gene. Something that is in our genetic code. That “ Grit” is not somet...

 I have been having thoughts back to a time when I needed resources from clients. Much like you need homes(resources)in order to meet buyer demand. Anyway, I was in a different career than you and I share today(Real Estate), but back then I was trying to collect on an account that owed well over a million dollars and the account owner advised he had $27 to his name... He was having financial problems and as a result I was having trouble collecting resources from him.  I am happy to tell you that you are looking at far more favorable odds as you try and get your inventory levels up. So...   Good News! Supply in the housing market is abundant. Yes, I said abundant. Inventory is everywhere. Not enough housing inventory is not the problem. Not technically… If there were no homes within a 200 mile radius with the current buyer demand… THAT would literally be not enough housing inventory. The ...